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Over the years there has been much research into the challenges faced by staff in medical settings, looking at the impact on the staff’s wellbeing, but also the subsequent care they provide to patients, with fertility clinic specific research completed in 2015.
The study reviewed 18 previous studies, which showed that poorer doctor wellbeing was associated with higher likelihood of doctors delivering suboptimal care and a lower likelihood of delivering better quality care. In contrast, higher doctor wellbeing was associated with higher patient satisfaction and better compliance.
Patients expect their physicians to treat them with empathy and be on the ball with their treatment plan. They are vulnerable and feel out of control. They want to know that the people whose hands they are putting their future in are fully in control and know what they are doing.
The studies indicate that factors such as stress and burnout impact healthcare provision and patient outcomes. Medical staff with less stress, more support and coping mechanisms have more energy and mental resources to direct their full attention to patients. It also impacts on staff job satisfaction and retention.
Over the years I have run workshops on staff wellbeing for some brilliant clinics that really prioritise their staff's emotional wellbeing. Some of the feedback from the staff survey's is that they are feeling;
These feelings will be heightened in the current situation, where they are worried for their patients emotional wellbeing, concerned about the ongoing risk to their own health and emotionally drained from trying to catch up with the appointments that were cancelled during lockdown.
The fertility clinic setting is filled with a lack of control, helplessness and emotional challenges for patients. Caregivers often bear the brunt of this emotionally charged journey and require skills to understand and support patients, so they can deliver compassionate patient-centred care.
Do you offer training, resources or services to emotionally support your staff?
By ensuring your staff are fully supported, maintaining their wellbeing and in a good place, you will ensure your patients get the care they need and that they feel like they are important.
Staff support, training (CPD) and provision of resources is important to prevent potential burnout of staff, poor job satisfaction and high staff turnover, which in turn compromises patient care and pregnancy rates.
I run training workshops that provide patient care staff and managers the understanding and practical tools to look after their wellbeing at work, set clear boundaries around work/life balance and support each other in the clinic setting, to support their own mental health and ultimately provide high levels of care to patients.
If you would like more information on staff wellbeing workshops, please email me at sarah@sarahbanks.coach and we can talk about how I can create a workshop specifically based on your staff's needs.
The new year is a time for reflection and thinking about changes we would like to make. Instead of thinking about setting resolutions, think about creating healthy wellness habits that will support you in your fertility journey.
